YALE NEW HAVEN HOSPITAL

Customer ID: 063350

Edit Customer Back to Customers
Customer Information

Not specified

Healthcare Systems and Hospitals

Current/In-Business

Not specified

Raleigh

6/10

$16465.78

August 2025

Activity Summary

October 30, 2025

Not scheduled


20

Activities

8

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 6/10 Last contact Oct 30, 2025 20 activities 8 quotes 0 QBRs Value $16466
Insights
  • Recent interactions are heavily focused on resolving issues with missing or invalid purchase orders.
  • Customer has a moderate health score of 6/10, indicating average satisfaction.
  • Majority of communication is via email, with a recent call noted.
  • Consistent engagement with the customer, as shown by regular email exchanges and a scheduled quarterly business review.
Risks
⚠️High volume of unresolved purchase order issues could lead to customer dissatisfaction.
⚠️Several high-value quotes were rejected recently, which may impact future business potential.
⚠️Health score indicates room for improvement in customer relationship management.
Opportunities
📈Resolution of purchase order issues could significantly enhance customer satisfaction.
📈Regular follow-ups and proactive communication could improve the health score.
📈Opportunity to increase accepted quote values by addressing reasons for rejection.
📈Engagement in quarterly business reviews can strengthen the relationship and uncover further business opportunities.
Contacts
Gina Cassella-Mclane

Gina.Cassella-Mclane@YNHH.ORG

Myles Mcgowan

Myles.Mcgowan@YNHH.ORG

Joe El-Khoury

joe.el-khoury@yale.edu

Hien M. Diep

Hien.MDiep@YNHH.ORG

Fatima Abdelnabi

Fatma.Abdelnabi@YNHH.ORG

Recent Activities
Log Activity
RE: UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:57
View Edit
Hi Gina, Disappointing on our end and my sincerest apologies that we fell short of the service promised – the last thing we want to do is cause headaches on your end. I’m investigating internally...
RE: UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:56
View Edit
Thank you so much Raleigh!
RE: UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:53
View Edit
Hi Gina, Yes, that is correct. Are you able to help clarify what has been communicated to you and your team – are you being requested to pay? As these troubleshooting vials and samples should have...
RE: UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:53
View Edit
Hi Raleigh, Yes, we were sent a bill. Best, Gina
RE: UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:53
View Edit
Hi Gina, Disappointing on our end and my sincerest apologies that we fell short of the service promised – the last thing we want to do is cause headaches on your end. I’m investigating internally w...
UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:52
View Edit
This email notification is to inform you that the attached invoice requires review. Invoice Information: PO# Invoice# 71694 Vendor ID: 553998 Vendor Name: UTAK LABORATORIES INC Mail A...
RE: UTAK LABORATORIES INC - 553998 - MISSING/INVALID PO
Email
2025-10-30 18:52
View Edit
Hello Kathleen and Raleigh, These were shipped to us as part of troubleshooting a custom design UTAK is working on for us. @Raleigh Gallina, I was under the impression these were being shipped fo...
Sample Shipment Confirmation and Next Steps
Email
2025-10-28 18:37
View Edit
Hi Gina, I wanted to confirm that your sample shipment has been sent - please expect it to arrive shortly (Ship date is today). As a quick recap, this sample reflects the same design as quote #5...
RE: CID# 063350 RE: Custom quote for QC - Quote 5774 5777
Email
2025-10-27 21:29
View Edit
Hi Gina, Hope you’re doing well! I’ve attached the refreshed quotes from 2023 for your review. Please let me know if you have any questions or if you’d like to hop on a quick call to discuss. ...
RE: CID# 063350 RE: Custom quote for QC - Quote 5774 5777
Email
2025-10-27 21:29
View Edit
Hi Gina, Hope you’re doing well! I’ve attached the refreshed quotes from 2023 for your review. Please let me know if you have any questions or if you’d like to hop on a quick call to discuss. ...
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350
Email
2025-10-27 18:10
View Edit
Hello Gina, Thank you for your order request. Attached you will find your sales order confirmation. This order is a made to order item and will take 15 business days to manufacture, you wil...
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350
Email
2025-10-27 18:09
View Edit
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350Hi Raleigh, Great speaking with you and Nicole today. I am attaching the PO we submitted end of Sept to purchase Xylazine...
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350
Email
2025-10-27 18:09
View Edit
Hi Gina, Hope you had a great weekend! Thank you for sharing this. Confirming receipt and we will tend to this right away. Good morning @Aline Arias! Hope you had a beautiful weekend as well. ...
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350
Email
2025-10-27 18:09
View Edit
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350 Good morning Tae, Hope you’re doing well! I noticed that Aline is OOO. Can I ask you to please tend to Gina’s order req...
Gina McLane - October 24
Call
2025-10-27 18:08
View Edit
Gina McLane - October 24 VIEW RECORDING - 22 mins (No highlights): https://fathom.video/share/r-PMos_zXxf1wj4BzJqmt7Mmx-zAiijz --- 0:00 - Cassella-Mclane, Gina I'm doing, I can. 0:01 - Ra...
RE: Xylazine Quote and Follow-Up Items - PO#52268564/SO#56921 - CID#063350
Email
2025-10-27 18:08
View Edit
Hi Gina, It was great speaking with you today! I’ve attached the Xylazine quote for your review. If you could please submit the PO for this, I’ll ensure it’s processed right away. As discu...
Gina McLane - October 24
Email
2025-10-27 18:07
View Edit
Gina McLane - October 24 VIEW RECORDING: https://fathom.video/share/r-PMos_zXxf1wj4BzJqmt7Mmx-zAiijz Challenges with endogenous analytes in control materials @ 0:00 Gina explained that the hospit...
RE: Scheduling Our Quarterly Business Review (CID: 063350)
Email
2025-10-23 17:38
View Edit
Hi Gina, Hope you’re doing well and I wanted to gently circle back to this thread. To help ensure there are no delays on our end, I believe a brief call would be the most efficient way to review bo...
RE: Scheduling Our Quarterly Business Review (CID: 063350)
Email
2025-10-22 22:34
View Edit
Hi Gina, Hope you’re doing well and I wanted to gently circle back to this thread. To help ensure there are no delays on our end, I believe a brief call would be the most efficient way to review bo...
RE: CID# 063350 RE: Custom quote for QC - Quote 5774 5777
Email
2025-10-15 23:09
View Edit
Hi Raleigh, We currently get a smaller list of QC from you. Please see attached. I understand this new list is larger, however it is astronomically more money. Please see attached. Best, ...
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5874 $7022.06 Accepted 2025-10-28 2026-01-26
5777 $33101.80 Rejected 2025-09-29 2025-12-28
5774 $175860.28 Rejected 2025-09-29 2025-12-28
5767 $627.24 Accepted 2025-09-25 2025-12-24
5767 $627.24 Accepted 2025-09-25 2025-12-24
5767 $627.24 Accepted 2025-09-25 2025-12-24
5590 $815.00 Accepted 2025-08-04 2025-12-31
5591 $6747.00 Accepted 2025-08-04 2025-11-02

No QBRs scheduled.