31080 who they ended up switching too
Email
Thanks so much Gabby!
I super appreciate you 😊
Have a great day,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888....
31080 lost business
Email
Hi Gabby,
Thanks so much for this update! I can’t say I have ever heard about corn pudding, but if I see it out I am going to try it. I am currently 2 days past EXP on a pecan pie and conducting ...
Turkey-Day check in
Email
Hey Gabby,
I hope you had a wonderful holiday weekend! As I am sitting here having a slice of pecan pie, I figured rather than the standard check-in messaging, I would see what your favorite holid...
Your feedback helps shape what’s next at UTAK
Email
Hi Brooke,
I hope you’re doing well! I’m reaching out to gather feedback directly from our customers on how our products are performing in real-world lab settings.
Your experience and insights are i...
New lot of 31080 still having an issue for them
Email
Completed
Good morning Andrew,
It seems that we are seeing the same issue with the new lot of UTAK control we received last week. 🙁
One of our analysts ran the new lot in triplicates followed by an air bl...
Added contact: Corissa Rodgers
Contact Management
Completed
Added new contact: Corissa Rodgers, Email: crodgers@hfsctx.gov
Updated contact: Gabby Villalobos
Contact Management
Completed
Updated contact 'Gabby Villalobos' (minor changes)
Updated contact: Brooke Mendenhall
Contact Management
Completed
Updated contact 'Brooke Mendenhall'. Changes: Phone: 'None' → 'None'
Added contact: Brooke Mendenhall
Contact Management
Completed
Added new contact: Brooke Mendenhall, Title: Toxicology Technician, Email: bmendenhall@hfsctx.gov
Technical document request
Email
Completed
Hi Gabby,
Attached is the CoA for this lot. Fingers crossed the new lot resolves the issue for you! Please keep us posted either way.
Thank you,
Andrew Hartmann
Business Development Manage...
Additional product performance details and transfer to tech support
Call
Completed
Hi Gabby,
Thanks for the additional details and confirming this is causing you an issue. The only analyte on this IFU is Ethanol so we have not tested the product for anything but that. Allow me ...
Technical questions about an unexpected peak in alcohol QC
Email
Completed
Hi Gabby,
I am not sure I understand the issue, can you provide some additional details regarding this? Is it causing an issue, or more a curiosity?
I can say in general, UTAK is only controlli...
Following Up & Planning Ahead (CID:018270)
Follow-up
Hi Houston Forensic Science Center Team,
I hope you’re doing well! I just wanted to follow up on Quote # 5481 for our certified drug-free urine. I’ve re-attached the quote here for your convenience...