STATE OF ALASKA PUBLIC HEALTH LAB

Customer ID: 050730

Edit Customer Back to Customers
Customer Information

Not specified

Government and Law Enforcement

Current/In-Business

Not specified

House Account

10/10

$490.50

September 2025

Activity Summary

November 25, 2025

Not scheduled


18

Activities

1

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 25, 2025 18 activities 1 quotes 0 QBRs Value $490
Insights
  • The customer has a perfect health score of 10/10, indicating strong satisfaction and engagement.
  • A single quote was made and successfully converted into a sale, reflecting a 100% win rate.
  • There is consistent engagement through multiple emails and a call.
Risks
⚠️No open pipeline indicates a lack of future engagements or pending opportunities.
⚠️The absence of quarterly business reviews (QBRs) suggests potential oversight in regularly assessing the customer's evolving needs.
Opportunities
📈High win rate and recent successful quote acceptance present an opportunity to explore further sales or service expansions.
📈Increasing QBRs can strengthen the relationship and uncover additional customer needs or opportunities for upselling.
Contacts
DAVID VERBRUGGE

david.verbrugge@alaska.gov

COLLEEN O'BRYANT

colleen.obryant@alaska.gov

Recent Activities
Log Activity
blood issue call
Call
2025-11-25 20:39
View Edit
44600-WB(F) Blank Whole Blood - Frozen We are doing matched deuterated internal standard (ISTD) calibration. The problem is the ISTD compound has a suppressed response in the blood matrix relativ...
Rescheduling our call as his trial is running long
Email
2025-11-19 22:30
View Edit
Thanks for the update Dave! I went ahead and moved it to Tuesday of next week. Feel free to suggest another time if that doesn’t work for you. Good luck with the trial. I sat in on a mock tr...
Customer booked via calendy to discuss blood issue
Email
2025-11-18 14:25
View Edit
Customer booked via calendy to discuss blood issue
working to book a call
Email
2025-11-17 18:47
View Edit
Good luck in court! Looking forward to connecting. Cheers, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UTAK.LAB...
Having a THC internal standard issue in our blank whole blood
Email
2025-11-17 14:31
View Edit
Hi Dave, Thanks for reaching out for support with this issue. We haven’t had any issue reported with the specific lot you have, but on rare instances we do see similar feedback from customers. Co...
Sending quote 5948
Email
2025-11-14 14:39
View Edit
Happy Fri-Yeah David, Many years ago when backpacking I got charged by a black bear. He had skin hanging off and looked very hungry. Thankfully I had trekking poles and was able to keep a little ...
Reach out resulting in an order
Email
2025-11-13 20:34
View Edit
Hi David, A bear cub was spotted in our area and it made the news if that gives you any indication how rare they are around here. But we have a healthy supply of mini bears(mice, racoons and other...
Your feedback helps shape what’s next at UTAK
Email Completed
2025-11-13 16:04
View Edit
Hi Colleen, I hope you’re doing well! I’m reaching out to gather feedback directly from our customers on how our products are performing in real-world lab settings. Your experience and insights are ...
Alaska experience
Email Completed
2025-11-13 16:03
View Edit
Hey David, I think I had a pretty Alaskan experience the other night. It was in the 30’s, I could see some red and green glowing lights in the sky, and 3 huge racoons were eating on a pile of corn...
Added contact: COLLEEN O'BRYANT
Contact Management Completed
2025-11-13 15:53
View Edit
Added new contact: COLLEEN O'BRYANT, Email: colleen.obryant@alaska.gov
Added contact: DAVID VERBRUGGE
Contact Management Completed
2025-11-13 15:53
View Edit
Added new contact: DAVID VERBRUGGE, Email: david.verbrugge@alaska.gov
QBR Invite Sent - 'joseph.gamache@alaska.gov'
Email
2025-09-12 12:39
View Edit
Hi Joseph, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you t...
QBR Invite Sent - 'ann.potempa@alaska.gov'
Email
2025-09-12 12:38
View Edit
Hi Ann, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you thro...
QBR Invite Sent - rochele.rodman@alaska.gov
Email
2025-09-12 12:36
View Edit
Hi Rochele, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you ...
QBR Invite Sent - theresa.savidge@alaska.gov
Email
2025-09-12 12:35
View Edit
Theresa, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you thr...
QBR Invite Sent - jessica.quinn@alaska.gov
Email
2025-09-12 12:34
View Edit
Hi Jessica, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you t...
QBR Invite Sent - david.verbrugge@alaska.gov
Email
2025-09-12 12:28
View Edit
Hi David, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you th...
QBR Invite Sent - 'colleen.obryant@alaska.gov'
Email
2025-09-12 12:26
View Edit
Hi Colleen, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you ...
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5948 $490.50 Accepted 2025-11-14 2025-12-31

No QBRs scheduled.