PENN STATE HERSHEY COLLEGE OF MEDICINE

Customer ID: 100325

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

November 19, 2025

Not scheduled


9

Activities

2

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 19, 2025 9 activities 2 quotes 0 QBRs
Insights
  • The customer has a perfect health score of 10/10, indicating strong engagement or satisfaction.
  • All recent quotes were rejected, suggesting pricing or proposal misalignment.
  • Communication has been consistent, predominantly through emails.
Risks
⚠️The win rate is currently 0%, with all quotes valued at $9,700 lost.
⚠️There is no open pipeline, indicating a lack of active opportunities.
⚠️No recent Quarterly Business Reviews (QBRs) have been conducted, which may affect strategic alignment and relationship building.
Opportunities
📈Improve quote acceptance by reassessing pricing strategies or value propositions.
📈Increase engagement through more personalized or diverse communication channels.
📈Initiate QBRs to identify customer needs, enhance relationship, and uncover new opportunities.
Contacts
CHRISTOPHER HAMILTON

RESEARCH TECHNOLOGIST

CHAMILTON@PENNSTATEHEALTH.PSU.EDU

(717) 531-8317

Recent Activities
Log Activity
5905 and 5906 LOST- customer was able to get chromesystems shipment through customs
Email
2025-11-19 21:38
View Edit
Hi Chris, We appreciate the update and opportunity to quote this. I am glad you were able to get the part shipped to you finally. I’ll close these quotes on our end so we don’t keep following up....
5905 and 5906 quote follow up
Email
2025-11-18 21:59
View Edit
Hey Chris, Just wanted to check in and see if you were able to get your Chromesytems steroids? Happy to leave these quotes open if they are still in consideration, but I can go ahead and close the...
Quote review call
Call Completed
2025-11-10 16:11
View Edit
CHris Hamilton - November 10 VIEW RECORDING - 8 mins (No highlights): https://fathom.video/share/Throt_Si-zVZL8xTu3QX3taXyZJUXb3E --- 0:00 - Andrew Hartmann (UTAK Laboratories) I that. Appre...
Sending 5905 and 5906
Email Completed
2025-11-10 16:10
View Edit
Hi Chris, Thank you for your time and feedback in reviewing these quotes. Please find attached for your review. Don’t hesitate to reach out if you have questions or if we can further support you....
Trying to schedule a call to review new quotes 5905 5906
Email Completed
2025-11-05 19:17
View Edit
Hi Chris, Our team has your quotes completed and ready for us to review. This link can book a time that fits your schedule fr us to connect. Looking forward to reviewing with you. https://calend...
RE: UTAK Steroids control
Email Completed
2025-11-04 20:38
View Edit
Hi Chris, Info received! Thanks for sending this over. I’ll reach out when the quote is ready to set up a time to go over it together. Regards, Andrew Hartmann Business Development Manag...
Call follow up to gather info
Email Completed
2025-11-04 16:53
View Edit
Hey Chris, It was great getting to chat QC with you. The last thing we will need to get this quoted is the list f the analytes you want and the target concentration for each level. If you can sen...
Called to talk about a new steroids QC
Call Completed
2025-11-04 16:50
View Edit
Chris is having troube getting steroids QC from current vendor Chromsystems. He pasy $390 for a 5x3mL kit if steroids from them. We discussed UTAK customs and am sending an email to get the rest of ...
UTAK Labs- Scheduling Our Quarterly Business Review (CID:100325)
Email Completed
2025-09-15 17:19
View Edit
Hi Chris, I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead together. ...
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5905 $4529.00 Rejected 2025-11-05 2026-02-03
5906 $5171.00 Rejected 2025-11-05 2026-02-03

No QBRs scheduled.