WASHOE COUNTY COMPTROLLER

Customer ID: 61400

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

November 06, 2025

Not scheduled

8

Activities

0

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Nov 06, 2025 8 activities 0 quotes 0 QBRs
Insights
  • ✅The customer has a perfect health score of 10/10, indicating satisfaction or potential for engagement.
  • ✅Recent communications suggest that the customer has stopped using UTAK for most tests.
  • ✅There has been a recent effort to personalize communication and update contact information.
Risks
⚠️The customer has ceased using a significant part of the service (UTAK), which could lead to disengagement.
⚠️Lack of recent quotes and a total value of $0.00 suggests no current financial transactions or commitments.
⚠️An important contact, Anastacia Melendy, is not active and has expressed a desire not to be contacted.
Opportunities
📈The high health score presents an opportunity to re-engage and understand the customer's needs.
📈Addressing the reasons for discontinuing UTAK could potentially restore or enhance service usage.
📈Leveraging personalized communication and updated contact details could lead to better engagement and service reactivation.
Contacts
ANASTACIA MELENDY(NOT ACTIVE CONTACT)

qa/qc

amelendy@washoecounty.us

None

TIFFANY BLACK

PURCHASING

TBlack@washoecounty.gov

Brad Taylor

Supervising Criminalist

bltaylor@washoecounty.gov

775-328-2280

Recent Activities
Log Activity
More details why they stopped using UTAK
Email Completed
2025-11-06 16:54
View Edit
Thanks Brad! Really appreciate the details 😊 Have a Great day, Andrew Hartmann Business Development Manager – 25020 Avenue Tibbitts Valencia, CA 91355 – D +1.661.567.0667 P +1.888.UT...
Stopped using UTAK for most test
Email Completed
2025-11-06 16:29
View Edit
Hi Brad, Thanks for the insight and feedback. One follow up question if I might. When you say changes in procedures and these are no longer required. Did you move to a new vendor, transition to ...
Personalized reachout
Email Completed
2025-11-05 22:30
View Edit
HI Brad, I hope pumpkin spice season is treating you well! I was curious to know if your lab is still using our volatiles QC, you purchased at the start of the year? Your team used to use a signi...
Updated contact: ANASTACIA MELENDY(NOT ACTIVE CONTACT)
Contact Management Completed
2025-11-05 22:23
View Edit
Updated contact 'ANASTACIA MELENDY(NOT ACTIVE CONTACT)'. Changes: Name: 'ANASTACIA MELENDY' → 'ANASTACIA MELENDY(NOT ACTIVE CONTACT)'; Phone: 'None' → 'None'
New contact info received
Follow-up
2025-09-08 18:38
View Edit
We got new contact info, although the new contact has said they don't want to be contacted right now. Thanks Brad, If we can ever be of support please don’t hesitate to reach out. Have a Grea...
Anastacia does not want to be contacted
Email Information Gathering
2025-09-08 17:12
View Edit
Thanks for the update Anastacia, I will have you marked as inactive in our system. Can you share with us whom the current contact is that we can reach out to? Thank you, Andrew Hartmann Bus...
UTAK Updates That Could Help Simplify Things
Email Relationship Building
2025-09-08 16:45
View Edit
Hello Anastacia, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk ...
UTAK Updates That Could Help Simplify Things
Email Relationship Building
2025-09-08 16:44
View Edit
Hello Tiffany, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk yo...
Quotes
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No quotes for this customer.
QBRs
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