Hi Steven,
Our team reviewed the DEXA products and have confirmed we can lyophilize this and it would increase shelf life to 30 months. It’s time consuming for us to quote this, and with the froze...
Steven Ha - December 03
VIEW RECORDING - 35 mins (No highlights): https://fathom.video/share/aVS_86u_hZ23rPQh9VDyxMusFrqL-4VZ
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0:00 - Andrew Hartmann (UTAK Laboratories)
Hello? Are you ca...
Hi Steven,
Thank you for your time on the call and sending in this order for processing. I am adding our team @support@utak.com for processing. You should get confirmation within 1 business day. ...
Dear Raleigh,
We would like to order 3 x 36000-SMX-U(F). I want to explore the idea to ship to me overnight (Northern CA) so no need to really use dry ice.
Just freeze it and put in a foam box...
Hi Steven,
Happy Friday! I wanted to share that we are looking into this option for you.
I will revert with the team’s reply as soon as possible.
Best,
Raleigh
RE: 44600-D(500) DEFIBRINATED PLASMA
Email
Dear Raleigh,
I believed it is not a distributor price (my record is about USD 326.08 back in year 2022). Please check, the customer expect the cost is around $410
Regards,
Steven
RE: 44600-D(500) DEFIBRINATED PLASMA
Email
Hi Steven,
Thanks for your note and for sharing the historical reference. I understand the customer’s expectation around ~$410 and your 2022 record of $326.08. We completely understand how importan...
RE: 44600-D(500) DEFIBRINATED PLASMA
Email
Hi Steven,
Thank you for reaching out to UTAK regarding your quote inquiry.
Attached is the requested quote with pricing for the requested items. If you’d like to proceed with an order, please send ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Always happy to help.
Sounds good, thank you for communicating timeline and we will be ready when the end user is looking to purchase.
Best,
Raleigh
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Thanks for your support. We should have a few orders soon. Just waited for the final procurement processes, which might take a few weeks.
Regards,
Steven
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Thank you for your understanding and big support. We have revised the quote to customer accordingly and explained to them. Hope they will accept and place the order.
Sure, we will...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Dear Raleigh,
Thank you for your great support. Customer told me that the cost of our first...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Karman,
Thank you for your note and for continuing to advocate for UTAK with the customer. I’m sorry for the delay in my reply - it looks like I initially missed your message, and I wanted to ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Thank you for confirming. I’ve attached an updated quote that includes a one-time discount on this product to help bring the customer closer to their target price.
Please let me know ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743Hi Steven,
Thank you for your patience as I explored on our end.
Can you confirm that you ar...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
It is Quote #5750. Could it be different things?
Regards,
Steven
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
We got this quote from POTUS a few months ago…the cost was around USD 1100 (I USD = ca. 8 HKD) for us; and I believed similar to the users for the past few years.
It is still ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Thank you for your patience as I explored on our end.
Can you confirm that you are referring to Quote 5750?
Much appreciated,
Raleigh
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Steven,
Thank you for your note regarding the customer’s feedback on pricing. To help us review the costing and better support your request, could you please provide a few additional details?
...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
We quoted to the customers on the items in this quote; and they said the price is higher than before. Please check again.
This item used to be shipped at ambient, please confirm? A...