New technical complaint on custom Immu level
Email
Completed
Hi Maria,
Thank you for reaching out for support with this and sharing your data. We have opened this as support ticket# 1045. Our quality team will review and be in touch within 2-3 business day...
They only bought 1 of 3 levels quoted due to pricing
Email
Completed
Hi Maria,
Thank you so much for this feedback, I really appreciate it.
The official ship date for your order is on or before October 30th. It’s a little tough to estimate mid stream but I would...
Immuno follow up, asking why they only ordered the 1 level instead of 3 level option
Email
Completed
Hi Maria,
I noticed your team placed the order for the custom level of the Immune 3 Control — thank you! I’m really glad we were able to support your needs there.
When we last spoke, it sounded ...
QUote 5755 sent
Email
Completed
Due Oct 08, 2025
Decision Pending
She said on our prior call they will for sure buy the level 3, but are unsure if accounting will approve all levels or not. The end users preference would be to do custom for all levels and she is wo...
Sending quote 5752
Email
Completed
Hi Maria,
Thanks for your time this morning! Attached is the quote we reviewed. I’ll send over the option for just a level 3 once it has been completed.
Thank you,
5852 quote review call
Call
Completed
Needs an option with just the level 3 as well. She likes the idea of ordering all 3 levels, but needs approval from Finance. She will deffinitely order the level 3 as a custom but is unsure yet if t...
New quote- trying to schedule a call to review
Email
Completed
Due Sep 25, 2025
Hi Maria,
Thanks for following up on this one, it did fall through the cracks in our quoting department. This quote has been completed and is ready to go over with you. For any new product quotes...
CUstomer never received quote requested on 9/12
Email
Completed
Looked into it and the request was sent to support. No evidence the quote was ever completed so followed up internally.
Hi Maria,
Thanks for following up on this. I looked and see the request ...
Details for immu quote and putting in the request
Email
Completed
Thanks Maria!
I got this over to our quoting team. We will reach out if there is any follow up questions, otherwise we should have this one to you early next week.
Thank you,
Andrew Hartmann...
New quote requested for Immu controls level 3
Call
Completed
Level 3 of the immu control has to high a level of cyclosporine for them so we are looking at a custom option. We are going to go ahead and quote all levels to look at pricing differences with the st...
QBR fathom recording
Call
Completed
ACTION ITEMS ✨
Email Maria re immunosuppressants quote details (custom L3 w/ lower cyclosporine conc, price L1+L2 customs)
Andrew Hartmann
Contact purchasing team re metals testing o...
Scheduling Our Quarterly Business Review (CID:032656)
Email
Completed
Due Sep 12, 2025
Needs Follow-up
Hi Maria and Olivia,
I hope you’re doing well! It’s hard to believe another quarter has flown by. I’d love to set up some time for our Quarterly Business Review so we can catch up and look ahead to...
Reached out to prompt reorder of custom QC
Email
Completed
Information Gathering
I hope summer has been treating you well. I wanted to touch base with you on a few of your custom QC’s. Looking at order history it looks like you may be about due to reorder. Can you confirm if yo...