Complaint conclusion follow up questions
Email
Hi Nilay,
The methanol dilutions are done to the drug stock prior to spiking the product. It’s standard for us in production to use the methanol dispenser for these dilutions, We did have to do m...
COmplaint conclusion
Email
Hi Nilay,
Our team has completed the review from the manufacturing of the current lots you have. Everything checked out as far as paperwork, calibration, calculations etc. There was no indication...
Support ticket started, free SMX and working for next 50K order expected ASAP
Email
Hi Amber,
Thank you for sending over the data. We have opened support ticket# 1062 for investigation. I have escalated this and asked our senior staff to lead the review. Either me or a member o...
Sending 5962 and getting data for technical complaint
Email
Hi Nilay,
Our team has reviewed this product, and we agree an in process sample is the best path forward for your next order. Attached please find the updated quote to use when you are ready to pl...
Sending credit and requesting data for complaint
Email
Good Morning Nilay,
Our team has issued the credit for the two bottles of SMx serum we discussed, and the documentation is attached for your records. We have applied this credit to the original invoi...
Customer call is technical complaint on 50K custom
Call
Nilay Bhavsar - November 17
VIEW RECORDING - 32 mins (No highlights): https://fathom.video/share/7dXissp7s_MTNfmWngSsFDwAwvwtS4ze
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0:06 - Andrew Hartmann (UTAK Laboratories)
Are you able ...
Customer booked a call via calendly- Assumed new product discussion but unknown
Email
Customer booked a call via calendly- Assumed new product discussion but unknown
Added contact: Dl Cozzens
Contact Management
Completed
Added new contact: Dl Cozzens, Email: dlcozzens@verizon.net
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. Aft...
Added contact: Amoruso
Contact Management
Completed
Added new contact: Amoruso, Email: amoruso9@aol.com
Added contact: S. Garza
Contact Management
Completed
Added new contact: S. Garza, Email: sgarza@sonicreferencelab.com
UTAK Feedback Request - RUO Blank Matrix Labeling
Email
Dear CLINICAL SCIENCE LAB,
I hope this message finds you well. We are writing to inform you and get your feedback on a change to the regulatory classification of our blank matrix products. After a ...