Hi Cindy,
I wanted to check in on this attached quote we sent. Do you know yet if the customer plans to order or not? Any update is appreciated.
Thank You,
Biounceback and resend
Email
FIle was too large, resending without
Hi Cindy,
Thank you for reaching out for support with this. I have attached some sell sheets we have that has the product information for each of these. I am also adding in @Cheyenne Plutchak fro...
No issue found in product issue
Email
Hi Cindy,
Our team has reviewed the manufacturing of this material and found no indication of nonconformance in our manufacturing process. With the customers results being within our expected +/-2...
Prodct issue and tech doc request
Email
Hi Cindy,
Thank you for reaching out for support with this. Attached please find the CoA Requested. We generally expect our customers results to come within +/- 25% of target values. Looking at ...
Cleared to sell in Italy
Email
Hi Cindy,
Apologies for the delay in getting back to you. All of the parts available to you are also available to be sold in Italy with the exception of our Validity controls, Parts 17010-17014.
...
Discontinued product tender issue
Email
Completed
Hi Cindy,
After reviewing with our team we can honor your current pricing through 03/31/2026. After that we would need to quote it as a custom and pricing will be based in part on volume. We have...
RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Hi Cindy,
Thank you for reaching out to UTAK regarding your quote inquiry.
Attached is the updated quote with pricing for the requested items. If you’d like to proceed with an order, please send a p...
RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Hi Cindy,
Thank you so much for your patience while I worked through this. Great news: I was able to get approval to hold pricing at $385.50 through December 31, 2025. I know you mentioned the pric...
RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Hello
His consumption will be 5 kits per year, but he also orders other UTAK references. The price has more than doubled, which is a major issue.
Could you please keep the price at $385.50 for t...
Discontinued product tender issue
Email
Completed
Thanks for the details Cindy!
Allow me a few days to discuss with our team and we will come back with some updates by mid next week.
Regards,
Andrew Hartmann
Business Development Manager
–
...
Discontinued product concern- public tender commitment
Email
Completed
Hi Cindy,
Thank you for raising this concern. How long is this public tender for, and do you have an idea on the QTY of packs for each part they will be requiring? This will be helpful in determi...
Discontinued product questions
Email
Completed
Hi Cindy,
Both of these parts have been discontinued. We still have some inventory remaining but will not be making new lots once this has run out. Below is the current on hand lot info. Please ...
Questioning if they can sell in Italy
Email
Completed
Hi Cindy,
Allow me to add in our Director @Raleigh Gallina for support with this question. She is out of office so please allow a few days for a reply.
Raleigh- Would Eurobio be able to distrib...
CoA request
Email
Completed
Hi Cindy,
Attached are the documents requested. Let us know if you have any questions.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
...
RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Dear Utak team
I think it have a mistake Because the price of 2025 is 385,5USD. I can’t sell this product to the client at double the price they will never accept it.
This is a client who will o...
RE: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Hi Cindy,
Thank you for your note and sharing candid feedback about customer budget.
We definitely want to make sure the pricing is aligned and sustainable for both sides. Could you please share...
FW: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Dear Cindy:
Please see the attached quote for your requested product. This quote includes a new custom part created to replace our discontinued stock item.
The product has been designed using th...
FW: ORDER EBS02510CDEA02565 / UTAK - Confirmation Needed - Quote 5885
Email
Dear Team,
We have a regular customer for this product and they have already placed an order. We cannot increase the price for 2025.
Could you please supply the same product as reference 818...
SDS letter
Email
Completed
Hi Cindy,
For the SMx serum SDS in French our team advised this letter as explanation for not having it available other than the English version we sent. Please let us know if you have any questio...