Hi Steven,
Our team reviewed the DEXA products and have confirmed we can lyophilize this and it would increase shelf life to 30 months. It’s time consuming for us to quote this, and with the froze...
Steven Ha - December 03
VIEW RECORDING - 35 mins (No highlights): https://fathom.video/share/aVS_86u_hZ23rPQh9VDyxMusFrqL-4VZ
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0:00 - Andrew Hartmann (UTAK Laboratories)
Hello? Are you ca...
Hi Steven,
Thank you for your time on the call and sending in this order for processing. I am adding our team @support@utak.com for processing. You should get confirmation within 1 business day. ...
Dear Raleigh,
We would like to order 3 x 36000-SMX-U(F). I want to explore the idea to ship to me overnight (Northern CA) so no need to really use dry ice.
Just freeze it and put in a foam box...
Hi Steven,
Happy Friday! I wanted to share that we are looking into this option for you.
I will revert with the team’s reply as soon as possible.
Best,
Raleigh
RE: 44600-D(500) DEFIBRINATED PLASMA
Email
Dear Raleigh,
I believed it is not a distributor price (my record is about USD 326.08 back in year 2022). Please check, the customer expect the cost is around $410
Regards,
Steven
RE: 44600-D(500) DEFIBRINATED PLASMA
Email
Hi Steven,
Thanks for your note and for sharing the historical reference. I understand the customer’s expectation around ~$410 and your 2022 record of $326.08. We completely understand how importan...
RE: 44600-D(500) DEFIBRINATED PLASMA
Email
Hi Steven,
Thank you for reaching out to UTAK regarding your quote inquiry.
Attached is the requested quote with pricing for the requested items. If you’d like to proceed with an order, please send ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Always happy to help.
Sounds good, thank you for communicating timeline and we will be ready when the end user is looking to purchase.
Best,
Raleigh
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Thanks for your support. We should have a few orders soon. Just waited for the final procurement processes, which might take a few weeks.
Regards,
Steven
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Thank you for your understanding and big support. We have revised the quote to customer accordingly and explained to them. Hope they will accept and place the order.
Sure, we will...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Dear Raleigh,
Thank you for your great support. Customer told me that the cost of our first...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Karman,
Thank you for your note and for continuing to advocate for UTAK with the customer. I’m sorry for the delay in my reply - it looks like I initially missed your message, and I wanted to ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Thank you for confirming. I’ve attached an updated quote that includes a one-time discount on this product to help bring the customer closer to their target price.
Please let me know ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743Hi Steven,
Thank you for your patience as I explored on our end.
Can you confirm that you ar...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
It is Quote #5750. Could it be different things?
Regards,
Steven
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
We got this quote from POTUS a few months ago…the cost was around USD 1100 (I USD = ca. 8 HKD) for us; and I believed similar to the users for the past few years.
It is still ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Thank you for your patience as I explored on our end.
Can you confirm that you are referring to Quote 5750?
Much appreciated,
Raleigh
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Steven,
Thank you for your note regarding the customer’s feedback on pricing. To help us review the costing and better support your request, could you please provide a few additional details?
...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
We quoted to the customers on the items in this quote; and they said the price is higher than before. Please check again.
This item used to be shipped at ambient, please confirm? A...
Hi Steven,
Kindly find the requested quote attached.
Best,
Raleigh
FW: Quote 2025OCT03 - Quote #5800 and #5802
Email
Dear Steven,
Attached, please find the quotes requested.
If interested in proceeding with an order, support@utak.com will be able to support you.
Best,
Raleigh
FW: Quote 2025OCT03 - Quote #5800 and #5802
Email
Dear Steven,
Attached, please find the quotes requested.
If interested in proceeding with an order, support@utak.com will be able to support you.
Best,
Raleigh
RE: Quote 2025OCT03
Email
Dear Raleigh,
Please also quote these items –
1. UTAK Urine Toxicology Control Set (Cat. No.: KIT DAU VPOTM)
Drugs of Abuse Negative (N) (Cat. No.: DAU N F POTM)
Drugs of Abuse Positi...
RE: Quote 2025OCT03
Email
Hello Steven,
Happy Friday!
Absolutely. I have sent this request to our quoting team, and I will revert with the quotes as soon as able.
Best,
Raleigh
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Thank you for trusting UTAK regarding your quote inquiry.
Attached is the quote with pricing for the requested items. If you’d like to proceed with an order, please send a purchase orde...
FW: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Please quote this item - 50701: Control, Urine QC DAU HC 2
Regards,
Steven
FW: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Happy to do so.
I’ve submitted your quoting request to our quoting team. I will revert with the quote once in hand.
Hope you are doing well!
Best,
Raleigh
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Just a quick note to share that our quoting lead time is generally 24–48 hours. That said, I’m happy to report I already have the updated quotes ready for you.
Kindly note that Quote ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Raleigh,
Looking forward to the revised quotes; and quote on the following items –
DEXA 1 S F Dexamthasone Level 1 - 1 x 5 mL/kit
DEXA 3 S F Dexamthas...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-3
Email
Dear Raleigh,
Thank you for the quotations. Are those distributor price? (any discount?)
Also look like I did not see the quote on these items –
Is this the Quote #5743 ?
Regards,
S...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-3
Email
Hello Steven,
You’re absolutely right - my apologies for not catching this when the quotes were first issued. We’ll reissue the quote using our distributor discount (our highest tier, which I’m hap...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Please also quote -
DEXA 1 S F Dexamthasone Level 1 - 1 x 5 mL/kit
DEXA 3 S F Dexamthasone Level 3 - 1 x 5 mL/kit
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Dear Raleigh,
Thank you for the quotations. Are those distributor price? (any discount?)
Also look like I did not see the quote on these items –
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina - Quotes #5736-37 and #5740, #5743
Email
Hi Steven,
Happy Friday! As requested, I’m sending over your quotes - please find them attached. If you’d like, I can walk you through the details or make any adjustments you need.
Thanks for the ...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Ral
Email
Hi Raleigh,
Attached please find the signed agreement.
Regards,
Steven
====
fully executed distribution letter received and placed on file.
Retention of Fully Executed Distribution Agreement
Email
Retention of Fully Executed Distribution Agreement
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Dear Raleigh,
I have not received the signed agreement from you. Please send.
Also can you prepare a letter to indicate that we are the distributor of UTAK in our area. It is a useful tool. Than...
RE: UTAK CID#101700 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Hi Steven,
Thank you for the gentle circle.
Attached, you will find:
• Our Fully Executed Distribution Agreement
• A Distribution Letter requiring your signature (as per your request)
o Onc...
Steven Ha and Raleigh Gallina - CID#101700 - New Customer Account
Email
Steven re confusion on credit application and wanting to use a CC.
If I wanted to use cc for all orders do I need to complete this form?
Steven
Steven Ha and Raleigh Gallina - CID#101700 - New Customer Account
Email
Provision of updated account # 101700
E: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Dear Raleigh,
Attached is the signed copy of the agreement. Please let me if there is any issue.
Regards,
Steven
FW: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Hi Steven,
Thank you for your prompt attention to this!
Attached you will find our distribution agreement for your review and signature. Please let us know if you would like any adjustments – th...
FW: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Hi Steven,
Apologies for the dual emails – what quantities would you like us to quote for the parts you’ve described in the email thread below?
Thank you,
Raleigh
FW: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Hi Raleigh,
Looking forward to our cooperation
Regards,
Steven
FW: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Hi Steven,
Thank you again for your interest in UTAK! To continue our conversation and move your request forward, I’ll be setting you up in our system. With the information below, I’ll get everythi...
FW: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Dear Raleigh,
Nice talking to you this morning. We are exicted to have a chance to work with you and your colleagues.
We will work out all the steps eventually.
In the mean time, do you min...
FW: UTAK CID#101670 Chem Standard RE: Steven Ha and Raleigh Gallina
Email
Hi Steven,
It was a pleasure meeting you. We’re drafting an agreement for your review and I’ve already passed along the details needed to generate a quote.
We’ll also need to get you set up as a...