OFFICE OF CHIEF MEDICAL EXAMINER OF OKLAHOMA

Customer ID: 34400

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Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$421.00

September 2025

Activity Summary

September 25, 2025

Not scheduled

8

Activities

1

Quotes
Quick Actions
Log Activity Create Quote Schedule QBR
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Sep 25, 2025 8 activities 1 quotes 0 QBRs Value $421
Insights
  • ✅The Office of Chief Medical Examiner of Oklahoma has a perfect health score of 10/10, indicating strong customer satisfaction and engagement.
  • ✅The customer value is relatively low at $421.00, suggesting limited financial transactions or engagements.
  • ✅The customer has a 100% win rate, with all quotes being accepted.
Risks
⚠️There is no open pipeline, which could limit future revenue opportunities unless new engagements are initiated.
⚠️All activities have been managed through unassigned channels, which might lead to a lack of personalized account management.
Opportunities
📈There is potential to increase customer value through additional services or products, given the positive relationship and perfect win rate.
📈Enhancing personalized account management might improve engagement and uncover new business opportunities.
📈Initiating Quarterly Business Reviews (QBR) could strengthen the relationship and identify further needs.
Contacts
Lauren Kerian

Lauren.Kerian@ocme.ok.gov

Kacey Cliburn

Kacey.Cliburn@ocme.ok.gov

Recent Activities
Log Activity
QBR Booking Attempt - 'LINDA.HARTY@OCME.OK.GOV'
Email
2025-09-25 20:19
View Edit
Hi Linda, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you th...
Additional details on their in house QC- They make a brain and liver control
Email Completed
2025-09-25 17:55
View Edit
Super insightful! I have been at UTAK a little longer than a decade and I can safely say you are the first person I know of making their own brain control. I had no idea that was even a thing but ...
Follow up questions on their testing and soft attempt at a sales call
Email
2025-09-25 16:37
View Edit
Hi Lauren, Thanks so much for taking the time to reply and sharing this insight! We have a guide to help labs who make their own in house QC’s with some tips and cautions from our experience. I a...
Feed back on why they only use us for volatiles and what other testing they do
Email Completed
2025-09-25 16:23
View Edit
Hi Andrew, Yes, we do a lot more testing than just volatiles. We are a postmortem toxicology lab that performs volatile analysis and drug screens and quantitations. The reason we prefer to use Utak...
Added contact: Kacey Cliburn
Contact Management Completed
2025-09-25 15:41
View Edit
Added new contact: Kacey Cliburn, Email: Kacey.Cliburn@ocme.ok.gov
QBR Booking Attempt - 'Kacey.Cliburn@ocme.ok.gov'
Email
2025-09-25 08:40
View Edit
Hello Kacey, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you ...
UTAK- Question about your testing
Email Completed
2025-09-24 21:05
View Edit
Hey Lauren, I hope the start of fall has treated you well! I wanted to reach out as I noticed your team has been using UTAK for Volatiles QC’s for a few years now. Would I be correct to assume yo...
Added contact: Lauren Kerian
Contact Management Completed
2025-09-24 21:02
View Edit
Added new contact: Lauren Kerian, Email: Lauren.Kerian@ocme.ok.gov
Quotes
New Quote
Quote # Amount Status Confidence Date Valid Until Intelligence Actions
5592 $421.00 Accepted — 2025-08-05 2025-11-03 —
QBRs
Schedule QBR

No QBRs scheduled.