WASHINGTON STATE PATROL

Customer ID: 061360

Edit Customer Back to Customers
Customer Information

Not specified

Not specified

Current/In-Business

Not specified

House Account

10/10

$0.00

September 2025

Activity Summary

October 02, 2025

Not scheduled


7

Activities

0

Quotes
AI Insights
LLM-generated; verify before action. Refresh
Health 10/10 Last contact Oct 02, 2025 7 activities 0 quotes 1 QBRs
Insights
  • Customer has a perfect health score, indicating strong satisfaction and engagement.
  • Frequent communication, particularly around error resolution and product issues, shows active management of the relationship.
  • No recent quotes suggest a lack of new orders or purchasing activity despite regular interaction.
Risks
⚠️The presence of errors like the "order entry error" and issues with product quality (finding drugs in samples) could potentially affect trust if not resolved effectively.
⚠️No financial transactions or quotes might indicate budget constraints or a shift in purchasing strategy.
Opportunities
📈Offering a free replacement and scheduling calls to discuss issues suggests a strong commitment to customer service, which can strengthen the relationship.
📈Engaging with multiple contacts (Daniella Muller, Patricia Hoffman, Brian Capron) could lead to more opportunities for collaboration or upselling.
📈The invitation to QBRs (Quarterly Business Reviews) can be leveraged to address concerns and explore new business opportunities.
Contacts
Daniella Muller

Laboratory Technician

Daniella.Muller@wsp.wa.gov

(206) 262-6100

Recent Activities
Log Activity
Order Entry error- sent wrong lot
Email Completed
2025-10-02 14:05
View Edit
Good Morning Daniella, My apologies our team sent the already rejected lot. Let me loop in @Support@UTAK who can get a new sample out to you. This is support ticket# 1004. Orders Team- SO# 566...
Call to discus finding drugs in our blood and offering a free replacement with a matrix sample
Call Completed
2025-09-29 15:21
View Edit
Meeting with Washington State Attorney General Daniella Muller September 29, 2025 • 16 mins • View Meeting ACTION ITEMS ✨ Upgrade to Premium to unlock AI generated action items ...
Added contact: Daniella Muller
Contact Management Completed
2025-09-25 13:46
View Edit
Added new contact: Daniella Muller, Title: Laboratory Technician, Email: Daniella.Muller@wsp.wa.gov, Phone: (206) 262-6100
Finding drugs in 44600-WB(F) trying to book call and offer replacement
Email Completed
2025-09-25 13:46
View Edit
Hi Daniella, Thank you for sharing this feedback with us and reaching out for support. Let’s hop on a call to go over this feedback and make sure we are understanding your needs. I am confident w...
QBR Invite Sent - 'Patricia.Hoffman@wsp.wa.gov'
Email
2025-09-08 14:25
View Edit
Hi Patricia, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you...
QBR Invite Sent - brian.capron@wsp.wa.gov
Email
2025-09-08 14:23
View Edit
Hi Brain, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you th...
UTAK Updates That Could Help Simplify Things - toxlab@wsp.wa.gov
Email
2025-09-08 14:13
View Edit
Hello, We’ve recently made some updates to our process that we think could help reduce friction on your side and make things run more smoothly. We’d love to schedule a quick call to walk you throug...
No quotes for this customer.
Quarter Scheduled Status Completed Customer Sat
Q3 2025 AH 2025-09-29 Completed 2025-09-29 8 Edit