Updates on which quotes will and wont be ordered.
Email
Thanks for the updates Velli!
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661.294.9272
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Book a M...
QUotes follow up 5120, 5233, 5349, 5393, 5416, 5781, 5943
Email
Hey Velli,
I am trying to clean up some open quote on our end. Can you take a moment to review the attached and just put an X in the applicable box below?
Quote Number Quote will be ordered Quo...
Hi Velli,
My apologies for that! Please find attached current version now with level 1 😊
Thank you,
Sending updated quote
Email
Hi Velli,
Attached is the updated quote adding L1 at 4 packs. It would be the same pricing as ordering 3 packs. If you want to move forward at 3, please let me know before submitting an order. W...
Hi Velli,
We sent this request in for processing and will return once completed.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D ...
Hi Velli,
Please find attached CoA 😊
Regards,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661...
Sending 4770 update
Email
Hi Velli,
Attached please find updated. As the volumes go up on this design there is some pretty good per vial price breaks. Let us know if we can be of any support.
Cheers,
Permit conversation
Email
Hi Mel,
Thanks for reaching out for support with this. I have forwarded it along to our regulatory team for review and comment. I’ll update you once I hear back. Please feel free to follow up in...
More volume options requested
Email
Howdy!
I got both your request, this one and the anti fungal. They have been sent in for the requested updates and we will get them back to you once done 😊
Thank you,
Andrew Hartmann
Busi...
Sending dry ice credit
Email
Hi Lin,
Me again 😊 Attached is a copy of the credit for the dry ice. This has already been applied to the original invoice#71720 leaving a remaining balance of $8,170.19. Let me know if you have ...
Hi Velli,
Attached is the updated quote with a 5 pack option as well.
Thank you,
5943 update requested
Email
Hi Velli,
Sure thing! We will get it back to you once updated.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
...
following up on their shipping issues
Email
Hi Lin,
Thank you for following up on this. Our team has been reviewing the packaging suggestions you provided. We are currently in the process working with FedEx to validate new shippers before ...
Sending 5943
Email
Completed
Hi Velli,
Attached please find your quote for a 5 vial purchase option.
Thank you,
RE: No charge order needed for Abacus - PO#SAMPLE/SO#56829 - CID#101299 - Permit Received
Email
Hi Support and Utak
We have received the permit for the FOC 430806C08:2023 ADP V2 samples.
Is it possible to ship on Friday? Permit attached.
Kind regards
Mel
RE: No charge order needed for Abacus - PO#SAMPLE/SO#56829 - CID#101299 - Permit Received
Email
RE: No charge order needed for Abacus - PO#SAMPLE/SO#56829 - CID#101299 - Permit Received Hello Velli,
Thank you for your request. I am happy to assist you.
Attached you will find your free ...
4770 adding additional volume options
Email
Hi Velli,
Apologies for my misunderstanding here on the pack size you wanted. I sent this in for update and will send you back the 5x10mL option. Just a heads up with the pack size change the new...
Sending 4770
Email
Completed
Hi Velli,
Please find attached updated quote with both a 2 and 5 pack option. For this QC it’s the same per pack weather you purchase the 2 or 5 pack option.
Thank You,
Quote 4713- sending updated quote
Email
Completed
Hi Velli,
Attached is the updated quote with a 4 and 5 pack purchase option. Let me know if you have any questions.
Thank you,
COMB quote requested
Email
Completed
Hi Velli,
I sent this in to our quoting team for review and refreshed pricing. They will include a 2 and 5 pack option to see how the pricing is working out.
Thank you,
Andrew Hartmann
Busi...
Benzo reorder quote request
Email
Completed
Hi Velli,
Your request has been received and sent for processing. We will get it back to you once ready.
Thank you,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
V...
QUote 5781 questions/updates
Email
Completed
Hi Velli,
It certainly wouldn’t hurt the price to have them removed! Depending on the drug cost it can make a negligible to a huge difference. I put in the request to our team to remove these and...
Product feasability question
Email
Completed
Hi Velli,
We don’t have these available off the shelf but can do them as custom QC. We would just need the design information to get you a quote.
Thank you,
Andrew Hartmann
Business Develop...
Recomeneded frozen packaging
Email
Completed
Hi Lin,
Thanks so much for passing on this information. We have shared with our team to look into these. I should have an update for you around mid week next week. I’ll reach out as soon as we h...
Invoice issue and packaging discusion
Email
Completed
Hi Lin,
Apologies for this invoice error. We will have our team credit this and send it your way once completed. Regarding the more robust packaging, is there any specific coolers you have seen w...
Gathering details for a new product quote
Email
Completed
Thanks Velli!
Looking forward to supporting this request.
Have a Great weekend,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0...
Inquiry around capabilities
Email
Completed
Hi Velli,
Exciting opportunity! At first glance I don’t see an issue with any of those analytes. If we are doing frozen form lead time would be up to 15 business days. We have been running ahead...
Shipping issue and possible call
Email
Completed
Good Morning Velli,
Thanks for adding in your inventory team. I would be happy to facilitate a meeting between the Abacus Inventory team and our Shipping team. If you would like to proceed please...
Shipping issues
Email
Completed
Thank you for taking the time to share your feedback with us. We understand that, as our most distant customer, you’ve experienced a disproportionate number of shipping issues — and we sincerely apolo...
Invoice query
Email
Completed
Hi Andrew,
Our inventory team has continuously experienced shipments arriving from UTAK thawed. While we receive confirmation from UTAK that these items are OK to sell, we are being invoiced for fr...
RE: Looking Ahead to Your Next BENZO +25 ADX Order
Email
Hi Raleigh,
The customer that uses this QC received 4 of each in August this year so I believe they will be OK with stock for a little longer than usual.
I would say, based on their usage, we sho...
RE: Looking Ahead to Your Next BENZO +25 ADX Order
Email
Hi Velli,
Thanks for the update! That makes sense - sounds like they’re in good shape for now. I’ll make a note to keep an eye out for their next order around November or December.
Appreciate ...
RE: Looking Ahead to Your Next BENZO +25 ADX Order
Email
Hello Velli:
I hope you’re doing well! As we look ahead, this is typically the time when you and your team place your next order for BENZO +25 ADX. I wanted to check in to see if we can help with g...
Reply to quote follow up
Email
Completed
Thanks Velli!
We appreciate the support 😊
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LAB
F +1.661.294.92...
UTAK Open quote follow up 5781, 5762, 5393
Follow-up
Completed
Hi Velli,
I hope things are well with you. I forget sometimes as we are entering winter here, I think this is spring for you. I wanted to touch base with you on a few quotes we have sent. Do you...
4308 new design doing free trial order to have samples for end users to try
Email
Completed
Hi Velli,
Thanks for confirming! I put this request in for processing and our team will send the order confirmation within the next day or so getting this started. Please share any feedback from ...
4308 sample follow up, offering 5 free or 10 at 50% off
Email
Completed
Hi Velli,
Thank you for your patience while we worked on this one. We can offer one of 2 options on this request:
• We can make 5 vials for you at no charge so you have a few samples.
• We can o...
Liver copper and 4308 sample request
Email
Completed
Hi Velli,
It is always worth the ask. If I knew another company that had it I would refer you on. I know a few customer who make things like this in house, but nothing commercially available.
...
Liver copper QC requested
Email
Completed
Hi Velli,
We do not have any QC’s in liver tissue. Our closest product would be our serum trace elements QC 66815 and 66816. Let me know if we can be of further support.
Thank you,
4308 THC past issues continued conversation
Email
Completed
Hi Velli,
Thanks for this update, I think we should be in the clear here.
As always though, we do support our products and the claims we make. If any customers are reporting issues please share...
THC- Customer raising objections based on prior issues with UTAK THC QC (4308s)
Email
Completed
Hi Velli,
Many years back we did run into a THC issue and this part was part of that issue. We haven’t seen any of those reports in years so I believe we are good to go hear.
If there ever wh...
RE: Looking Ahead to Your Next BENZO +25 ADX Order
Email
Hi Raleigh,
I will see if we can get an update from our users.
Kind Regards,
Looking Ahead to Your Next BENZO +25 ADX Order
Email
Hello Velli:
I hope you’re doing well! As we look ahead, this is typically the time when you and your team place your next order for BENZO +25 ADX. I wanted to check in to see if we can help with g...
Added contact: Hannah Stone
Contact Management
Completed
Added new contact: Hannah Stone, Title: Commercial Support Specialist , Email: H.Stone@abacusdx.com, Phone: +61 427 626 508
Quick quote and response is appreciated
Email
Completed
Hi Andrew,
Thank you kindly. I appreciate the prompt responses and quotes!
Kind Regards,
Hannah Stone | Commercial Support Specialist - Biochemistry & Haematology
Sending quote 5781
Email
Completed
Hi Hannah,
Me again! Our team was able to make quick work of this request and attached is your quote. Please let us know if you have any questions. Once reviewed with the customer if you could s...
Oral fluid questions
Email
Completed
Hi Velli,
See updates added below in Green 😊
Thank You,
Andrew Hartmann
Business Development Manager
–
25020 Avenue Tibbitts
Valencia, CA 91355
–
D +1.661.567.0667
P +1.888.UTAK.LA...
New quote requested
Email
Completed
Quote Requested
Hi Hannah,
This request has been received. Please note that minimum order size for a custom QC is 50mL so we will quote you for 2 packs of this product as that is the minimum. We will send it you...
quote 5762 SDS and IFU requested to set up part by Abacus
Email
Completed
Hi Hannah,
For a new custom product we do not create the IFU in our process until after the product has been ordered and manufactured so we don’t have this specific IFU available. I am attaching t...
Sending quote 5762
Email
Completed
Decision Pending
Hi Hannah,
Please find attached the quote requested. We are trying to be a bit more active in our quote follow ups. Once you present this to the customer we would love if you could share some fee...
Quote requested for 4 level methotrexate QC based on discontinued stock design
Email
Completed
Quote Requested
Hi Hannah,
This request has been received and sent to our team for processing. We will send over the formal quote once it has been completed.
The level 5 we have not had as a stock but I was ab...
4308 N/A stability questions
Email
Completed
Hi Claire,
Great question! When an analytes is marked as N/A stability, it is still being spiked into the control. The N/A means either there is known stability issues, like with 7-aminos, or mor...
RE: Introduction and Next Steps – South Korea Partnership Discussion
Email
Claire 'loved' the email.
Hi Claire and Velli,
I wanted to circle back since I confirmed with Young the preferred path.
If you could kindly refer any South Korean inquiries/asks to Young at t...
RE: UTAK Lot Numbers
Email
Hannah ' loved' the email.
Hi Hannah,
I wanted to circle back since I confirmed with Young the preferred path.
If you could kindly refer any South Korean inquiries/asks to Young at this ema...
RE: UTAK Lot Numbers
Email
Hi Raleigh,
We have now received requests from Thailand. Can you please let us know who your distributor is and we’ll pass on the information to the customer?
Thanks
Kind regards
Claire
RE: UTAK Lot Numbers
Email
Hi Claire,
Whew – you are quite popular over there! We really appreciate your collaboration in passing along requests.
Our Thailand distributor is: S.M. CHEMICAL SUPPLIES CO., LTD
Contact inf...
RE: UTAK Lot Numbers
Email
Hi Hannah,
I wanted to circle back since I confirmed with Young the preferred path.
If you could kindly refer any South Korean inquiries/asks to Young at this email: yjjang777@naver.com
Much...
RE: Introduction and Next Steps – South Korea Partnership Discussion
Email
Hi Claire and Velli,
I wanted to circle back since I confirmed with Young the preferred path.
If you could kindly refer any South Korean inquiries/asks to Young at this email: yjjang777@naver.co...
RE: UTAK Lot Numbers
Email
Follow up after indication of I'll be providing information about ferrying customers to Dae Shin.
'loved' message
FW: UTAK Lot Numbers
Email
To introduce myself – my name is Hannah Stone, and I am recently employed as the Commercial Support Specialist for Abacus dx; I will be a point of contact for UTAK along with Velli Stavrou.
I have ...
FW: UTAK Lot Numbers
Email
Dear Hannah,
It’s a pleasure to meet you, and thank you for reaching out. Your information was passed along, and I truly appreciate your patience as we work in the background to finalize the abilit...
RE: Introduction and Next Steps – South Korea Partnership Discussion
Email
Hi Claire,
Thanks for your note. I’m providing Young’s information here so that we can coordinate the best way forward: yjjang777@naver.com
@yjjang777@naver.com — how would you prefer this infor...
RE: Introduction and Next Steps – South Korea Partnership Discussion
Email
Hi Raleigh,
We had a discussion internally and feel like it is better for the customers and yourselves to go directly to South Korea through Dae Shin.
We are happy to pass on their contact detai...
RE: Introduction and Next Steps – South Korea Partnership Discussion
Email
Good morning Team,
Happy Friday!
I wanted to gently circle back on this item.
@Claire Chupin and @Velli Stavrou could I ask you to reply here with your preferred next steps to partnership wit...
Introduction and Next Steps – South Korea Partnership Discussion
Email
Hello Young, Claire, and Velli:
I’m pleased to make this introduction and open the lines of communication. UTAK has been in contact with our South Korean distributor, Dae Shin, who has kindly agree...
South Korea Requests
Email
Hi Claire and Velli,
Apologies for the dual emails.
We have actually contacted a South Korean Distributor to see if they would be open to discussion and partnership with Abacus and UTAK.
I wi...
South Korea Requests
Email
Due Sep 12, 2025
Needs Follow-up
Hi Claire and Velli,
I wanted to reach out to see if either of you might know of potential partners or contacts we could work with in South Korea who could serve as an in-country representative?
...
UTAK Lot Numbers
Email
Due Sep 12, 2025
Needs Follow-up
Dear Andrew,
To introduce myself – my name is Hannah Stone, and I am recently employed as the Commercial Support Specialist for Abacus dx; I will be a point of contact for UTAK along with Velli Sta...
South Korea Requests
Email
Looks like contacts at Abacus did not see UTAK's last email requesting additional information.
Dear Andrew and Raleigh,
We don’t have any sales targets yet as this is an opportunistic situat...
South Korea Distribution Assessment
Email
Due Sep 10, 2025
Needs Follow-up
Hi Claire,
Hope you’re doing well!
Thank you for your patience as I connected with our regulatory team.
Our understanding of Regulatory requirements for South Korea is that an in-country repr...
Manufacturer's Declaration Inquiry
Email
Due Sep 08, 2025
Needs Follow-up
Explore w/ customer why manufacturer's declaration needed. Ask purpose (regulatory req? customs clearance? other?
Expansion Potential
Email
Due Sep 04, 2025
Information Gathering
Potential to expand into South Korea. Questions pending are related to: in-country representative to handle our licensing and be the point of contact with South Korea regulatory bodies and import the ...